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Our goal is to ensure your satisfaction.  If for any reason you are not satisfied we would be happy to issue a return.

Please note, Items purchased on the Jason Markk website can be returned to [Jasonmarkk.com](/content/site-root.html) for a refund. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

**RETURNS**

Item(s) purchased from [jasonmarkk.com](/content/site-root.html) must be returned in new, unopened, and unused condition in order to receive a refund. Items must be returned within 14 days of delivery with a copy of the original invoice. The original purchase price, less shipping, will be credited to the original form of payment. The customer is responsible for the shipping costs incurred when sending the items back. All returns should be shipped via insured traceable mail in a secure package to the following address:

**Jason Markk, Inc.**

Attn: Returns

15325 Blackburn Ave

Norwalk, CA 90650 USA

Please contact Customer Service at[help@jasonmarkk.com](mailto:help@jasonmarkk.com),in advance of your intentions to return a product or if you have any concerns so that we can assist you with a smooth transaction. Returns are usually processed within 3-5 business days of receipt.

**EXCHANGES**

Unfortunately we are unable to accept exchanges at the time. A new order will need to be placed with the unwanted item(s) returned for a refund. See RETURNS above for instructions on how merchandise can be returned.

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Hi, I’m Kai, Jason Markk’s AI care assistant. I can help you find the right products, care for your shoes, and answer questions about your order. What can I help you with?